Terms of Use

Effective Date: 09 July 2025

1. Introduction

These Terms of Use ("Terms") govern your access to and use of the Aotoza mobile application ("App"). By using the App, you agree to comply with these Terms. Please read them carefully before using the App.

Aotoza is owned and operated by iCloud9 Digital Private Limited, a company registered under the Government of India with CIN U72900KL2015PTC038602. GST Registration Number: 32AADCI8353A1Z0.

2. Acceptance of Terms

By downloading, accessing, or using the Aotoza App, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree with any part of these Terms, please do not use the App.

3. Use of the App

3.1 Eligibility

You must be at least 18 years old to use the Aotoza App. By using the App, you confirm that you meet this requirement and are legally able to enter into this agreement.

3.2 License

Aotoza grants you a limited, non-exclusive, non-transferable, and revocable license to use the App for personal, non-commercial purposes. Any modification, copying, redistribution, or resale of the App content without express permission is prohibited.

3.3 User Accounts

To access certain features of the App, users (both passengers and drivers) are required to create an account. You agree to provide accurate and up-to-date information and to maintain the confidentiality of your account credentials. You are solely responsible for all activity under your account.

3.4 Prohibited Conduct

  • Use the App for unlawful purposes
  • Submit false or misleading information
  • Attempt unauthorized access to any part of the App
  • Impersonate others or misrepresent your identity

4. Booking and Payments

4.1 Auto Booking

The Aotoza App allows customers to request rides from available autorickshaw drivers. By submitting a booking request, you agree to provide accurate pickup and drop details.

4.2 Payments

For in-app payments, you agree to pay all charges applicable to your ride including taxes and convenience fees. Payments are processed through secure third-party gateways, and your use of them is subject to their terms.

5. Driver Subscription and Responsibilities

Drivers using the App must:

  • Must possess a Valid Driving License
  • Be legally licensed to operate an autorickshaw
  • Provide valid documents proving the Vehicle Registration Number during registration
  • Comply with all local transport regulations
  • Maintain professionalism and safety when engaging with customers

Aotoza offers subscription-based access for drivers. The terms and benefits of subscription are subject to change, and drivers will be notified in advance.

6. Intellectual Property

All content on the Aotoza App, including logos, text, images, and software, is the intellectual property of Aotoza or its licensors. Unauthorized use or reproduction is prohibited.

7. Disclaimers

7.1 Service Availability

We strive to ensure continuous availability of the App but do not guarantee uninterrupted service. The App may be suspended temporarily for maintenance or updates.

7.2 No Warranty

The App is provided on an "as-is" and "as-available" basis. We make no warranties regarding the App's accuracy, reliability, or performance.

7.3 Third-Party Services

Aotoza may link to or integrate with third-party services. We are not responsible for the availability, content, or functionality of such services.

8. Limitation of Liability

To the maximum extent permitted by law, Aotoza and its affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the App.

9. Indemnification

You agree to indemnify and hold harmless Aotoza and its affiliates from any claims or liabilities arising from your use of the App or your violation of these Terms.

10. Termination

Aotoza may suspend or terminate your account if you violate these Terms or misuse the App. Upon termination, you must stop using the App immediately.

11. Modifications

These Terms may be updated periodically. We will notify you of significant changes within the App. Continued use of the App after updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

13. Contact Us

Version: 1.0.0